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Privacy Policy

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Date of Last Revision: June 2022

Welcome to PYCKD (PYCKD), operated by “KUDU FZCO” registered under registration number DSO-FZCO-2707, having its address at DSO-DDP-A5-D-FLEX-1039.

Your privacy is important to Us. This online privacy policy (Privacy Policy) explains how We collect, share, use, and protect information when You visit Our website (Website) or use Our online services (Services).

As part of its commitment to privacy, PYCKD respects all rules and provisions stated in the new General Data Protection Rules (GDPR). If your jurisdiction imposes any specific data laws and regulations that We should abide to, please let us know.

This Privacy Policy should be read in conjunction with PYCKD ’s Terms of Use (Terms). [Note: Insert hyperlink] All defined terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms, unless expressly otherwise provided for.

We reserve the right to revise this Privacy Policy at any time. If We change the Privacy Policy, we’ll provide notice by posting the new Privacy Policy here and changing the date on the top.

1.Type of Personal Data We Collect.

When You visit the Website or use Our Services, we may collect personal information from or about You. In particular, we collect information You provide when you: (a) fill in any forms, (b) register to use the Website, (c) open an account or use any of Our Services, (d) speak with a member of Our customer support team (either on the phone or through the Website) or (e) contact Us for any other reason. We may collect Your personal information that You have left with Us by visiting Our Website, or subscribing to Our Services, or attending an event, or any other medium linked to Us (Personal Data). The Personal Data may include, but is not limited to, the following: name, surname, date of birth, phone number, email address, billing address, shipping address, credit card details etc.

Moreover, in order to improve Your online experience at PYCKD, we have implemented impression reporting. While you view Our ads, we gather Global Unique Identifier (GUI), HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version

2.Cookies and Similar Technologies.

(a) Like most online services and websites, we may use Cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about Your activity, browser, and device.

(b) A browser cookie is a small piece of data that is stored on Your device to help websites remember things about you. Other technologies, including web storage and identifiers associated with Your device, may be used for similar purposes. In this Privacy Policy, We use Cookies (Cookies) to refer to all of these technologies.

(c) We may also use these Cookies to collect information when You interact with the services We offer through Our partners, such as advertising and commerce features. Most web browsers are set to accept Cookies by default. You can choose to remove or reject browser Cookies through the settings on Your browser or device. Keep in mind, though, that removing or rejecting Cookies could affect the availability and functionality of Our Services.

(d) Like most providers of online services, PYCKD uses Cookies for a number of reasons, such as protecting Your data, helping Us see which features are most popular, counting visitors to a page, improving Our users’ experience, keeping Our Services secure, and generally providing You with a better, more intuitive, and satisfying experience. The Cookies We use generally fall into one of the following categories: (i) preferences: We use these Cookies to remember Your settings and preferences (For example: language); (ii) security: We use these Cookies to help identify and prevent security risks (For example: to store Your session information to prevent others from changing Your password without Your username and password); (iii) performance: We use these Cookies to collect information about how You interact with Our Services and to help Us improve them (For example: to determine if You have interacted with a certain page); (iv) analytics: We use these Cookies to help Us improve Our Services (For example: to learn more about which features are the most popular with Our users and which ones might need some tweaks); and, (v) advertising: We use these Cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of Our advertising campaigns, both on Our Services and on other websites.

3.Use of Personal data

We use the information discussed above in a number of ways, such as: (a) processing applications and transactions, (b) verifying Your identity (such as when You access Your account information), (c) preventing fraud and enhancing the security of Your account or Our Services, (d) responding to Your requests and communicating with you, (e) managing Your preferences, (f) performing analytics concerning Your use of Our Services, including Your responses to Our emails and the pages and advertisements You view, (g) providing You tailored content and marketing messages, (h) operating, evaluating and improving Our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions), (i) to send You information about Our Services, or promotional marketing communication, (j) to administer Your account, or to service Your account, or to contact You when necessary, (k) complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and Our policies and (l) for any other purposes that We may specifically disclose at the time You provide or We collect Your information.

We may also use data that We collect on an aggregate or anonymous basis (such that it does not identify any individual customer) for various business purposes, where permissible under applicable laws and regulations. If You no longer wish to receive any communications from PYCKD, you can opt out by following the instructions contained in the e-mails You receive or by contacting Us at [email protected].

4.Sharing of Your Information.

We will not rent or sell Your information to third parties outside PYCKD without Your consent, except as noted in this Privacy Policy.

Parties with whom We may share Your information:

(a) With Our corporate entities including any holding company, group company and subsidiary (Group Company): We may share information with entities within PYCKD family companies.

(b) With third parties: We may share Your information with the following third parties: (i) with service providers and partners. We may share information about You with service providers who perform services on Our behalf and business partners that provide services and functionality; (ii) with third parties for legal reasons, (iii) with research companies, (iv) with marketing companies. We may share information about You if We reasonably believe that disclosing the information is needed to: (1) comply with any valid legal process, governmental request, or applicable law, rule, or regulation; (2) investigate, remedy, or enforce potential violations of the terms and conditions; (3) protect the rights, property, and safety of us, our users, or others; (4) detect and resolve any fraud or security concerns.

(c) All credit/debit cards’ details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. Vendors will not pass any debit/credit card details to third parties. PYCKD follows the industry’s standards to protect Your details during transmission and once received, but you should be aware that no method of electronic transmission or storage is 100% secure. We can therefore not be held responsible for the unlikely circumstances where information is accessed without authorization.

(d) With third parties as part of a merger or acquisition. If PYCKD gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of Our business to another company, we may share Your information with that company before and after the transaction closes

Responding to legal requests and preventing harm:

We may access, preserve and share Your information in response to a legal request if We have a good faith belief that the law requires Us to do so. This may include responding to legal requests from jurisdictions outside of the United Arab Emirates where We have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when We have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, You and others, including as part of investigations; and to prevent death or imminent bodily harm. Information We receive about You may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of Our terms or policies, or otherwise to prevent harm.

5.Storage and Processing.

Your information collected through the Services may be stored and processed in any country in which PYCKD and any Group Company maintain facilities.

We will retain Your information in accordance with Our internal records retention and management policies and procedures, including as necessary to provide You with the Services or administer Your PYCKD account, or as long as necessary to comply with Our legal obligations, resolve disputes, reserve Our legal rights, and enforce Our agreements.

We aim to collect only what We need, keep it up-to-date and remove it when We no longer need it.

We take reasonable steps to ensure that the personal information We process is limited to what We require in connection with the purposes set out in this Privacy Policy; it is accurate and, where necessary, kept up to date; and it is erased or rectified without delay if it is inaccurate. From time to time, we may ask You to confirm the accuracy of Your personal information.

PYCKD, its Group Company, or service providers may transfer information that We collect about you, including personal information across borders and from Your country or jurisdiction to other countries or jurisdictions around the world.

We use commercially reasonable safeguards to help keep the information collected through the Services secure and take reasonable steps (such as requesting a unique password to verify Your identity before granting You access to Your account). However, PYCKD cannot ensure the security of any information You transmit to PYCKD or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed.

We will retain copies in a form that permits identification for as long as We deem necessary in connection with the purposes set out in this Privacy Policy, unless applicable law requires a longer retention period. In particular, we will retain personal information for as long as it is needed to establish, exercise or defend any legal rights.

Please do Your part to help us. You are responsible for maintaining the secrecy of Your unique password and account information, and for controlling access to emails between You and PYCKD, at all times.

6.Payments Details.

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Where necessary for processing future payments and subject to your prior consent, your financial information will be stored in encrypted form on secure servers of our reputed payment gateway service provider who is beholden to treating your Personal Information in accordance with this Policy. All direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

7.Email marketing.

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

To stay informed, we strongly recommend you to keep your Email notifications activated. You can choose to stop being sent an email notification but please be aware that if you’ve placed an order or are expecting a response to a message you’ve sent, you will need to actively check in to your account for messages. In the Event where a Vendor has a question about the order you have placed with them, they are unlikely to ship it until they have had a response from you, so the shipping of your order could be delayed.

8.Children Privacy.

PYCKD does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Services. The Services and its content are not directed at children under the age of 18. Any person below the age of majority in their jurisdiction, should get the express consent of their parents to the Terms or under the supervision of a legal guardian, prior the use of the Website.

9.Confidentiality and Security of Personal Data.

Except as otherwise provided in this Privacy Policy We will keep Your Personal Data private and will not share it with third parties, unless such disclosure is necessary to:

(a) Comply with a court order or other legal process; or

(b) Protect Our rights or property.

Should You wish to retrieve Your Personal Data, please get in touch by emailing Us on [email protected]

10.Other Websites and Services.

We are not responsible for the practices employed by any websites or services linked to or from Our Services, including the information or content contained within them. Please remember that when You use a link to go from Our Services to another website or service, Our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on Our website, are subject to that third party's own rules and policies. In addition, you agree that We are not responsible and do not have control over any third-parties that You authorize to access Your PYCKD account. If You are using a third-party website or service and You allow them to access Your PYCKD account, you do so at Your own risk.

11.Limitation to Our Privacy Policy.

Our website might contain links to other websites. We are not responsible for the privacy practices or the content of such websites. Please understand that any information that is disclosed in these areas becomes subject to the privacy policies and practices of those sites. We have no control over its use and You should exercise caution when deciding to disclose Your Personal Data.

12.How to Contact Us.

If You have any questions or comments about this Privacy Policy or the Services, You may contact Us through the following email address [email protected] or on the website directly through the CONTACT US section.