Our courier service providers are set up to keep trying to deliver your package for up to three attempts. In case the first attempt was unsuccessful, our courier service providers will reach out to you via phone or SMS. If the delivery of the package remains unsuccessful after 21 days, the package will have to be returned to the vendor.

PYCKD is a regional start up that has been built to cater to talented artists, designers and anyone with a passion for creating handmade & locally made products.

Simply visit www.pyckd.com and apply to become a seller. Our customer service team will reach out to you for vetting and signing the partnership. Once that is complete, you can begin listing your items and watch your creations travel worldwide through PYCKD.

We currently offer the option of cash on delivery in 10 countries (Lebanon, UAE, Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, KSA and Iraq). Please note that although the website is managed by PYCKD, each vendor has their own specific policies in terms of payment. Upon checkout, you will be able to check the vendor’s payment policies.

Some shipments are subject to custom duties when transported across international borders. In order to receive your product, you must pay those additional charges. You will be notified by our courier service to arrange the payment. Please note that neither PYCKD nor the vendors are responsible for the import duties that may be charged upon receiving your parcel(s). Depending on your location, you may be asked at checkout to pay these import fees in advance.

Many of our vendors offer personalized and made-to-order designs. If an item can be customized, you will see a button that reads CUSTOMIZABLE on the product page. You can also directly click on one of our categories on the homepage called CUSTOMIZABLE.

To customize your order, you will have to choose from the different options given to you (such as color, size, material, etc.). You can also leave the seller a message using the text box at checkout. Once you place an order, you will be able to communicate directly with the seller through our internal messaging system.

Since customized items are made to order, and to ensure that they are 100% unique, delivery times may be longer than usual.

We are a UAE based company hosting vendors from all over the Middle East who directly ship their designs to you. Although we offer worldwide shipping, sometimes each vendor has their own specific policies in terms of shipping.

At pYckd, because we work with small businesses, you will be able to return, exchange or refund your products only if you received damaged, faulty, or the wrong product. You can also only exchange clothing & shoes to a different size (if available) in case the fit isn’t right.

• Go to MY ACCOUNT and select MY ORDERS
• Go to the specific order and select VIEW DETAILS
• Click on RETURN/EXCHANGE
• Our support team will be in touch to process your return within 48 hours

You can also take a picture of the item and email it to [email protected] within a period of 48 hours after delivery. Our customer service team will be more than happy to assist you in the return and exchange process.

Please note that items that are returned must not be used nor reduced in value. Make sure that your goods are returned and wrapped in their original packaging, and that they have not been damaged in any way.

In the unlikely event that a purchased item is out of stock or no longer available, a refund or store credit will be offered to the buyer for the same value purchased. The refund will be made to the original mode of payment. Please be aware that no exchange, returns, or refunds are applied for customized or edible products.

Also note that although the platform is managed by pYckd, each vendor has their own specific policies in terms of Returns and Refunds.

If you have any additional questions, please contact [email protected].

At pYckd, because we work with small businesses, you will be able to return, exchange or refund your products only if you received damaged, faulty, or the wrong product. You can also only exchange clothing & shoes to a different size (if available) in case the fit isn’t right.

In the unlikely event that a purchased item is out of stock or no longer available, a refund or store credit will be offered to the buyer for the same value purchased. The refund will be made to the original mode of payment. Please be aware that no exchange, returns, or refunds are applied for customized or edible products.

You can track your order by clicking on MY ORDERS under MY ACCOUNT, where you will be able to see the status of your order marked as In Progress, Shipped, or Cancelled. Always look at your order confirmation email for more details on tracking information. Depending on your location as well as the vendor’s, you will receive a tracking number along with steps on how to track your order. You can also email us at [email protected].

You can reach out to us by simply sending us a direct message on Instagram @pyckdofficial, clicking on the TALK TO US section on the website, or by directly emailing our customer service team at [email protected]. Before you know it, you will have heard back from us!

PYCKD is a one-stop online marketplace that offers a curation of uniquely designed items from the heart and center of Middle Eastern artistry. PYCKD connects creators and shoppers together in a marketplace that is home to everything unique, handmade, local, and above all, customizable.

We recommend that you always refer to our Size Guide to help you choose your right fit. Please click here and we’ll take you there!

Pyckd hosts vendors from various countries and facilitates worldwide shipping.

As much as this gives the opportunity for shoppers to browse and shop a wide variety of merchandise, it does also impact the fact that shoppers will need to pay for international shipping more often.

To offer our shoppers the option to pay less shipping, we try to ensure that we have similar items in several markets to promote local deliveries.

Shipping fees are calculated based on the volumetric weight of an item as well as the destination it is being shipped to.